Returns & Exchanges
At Ever Pretty AU, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply follow our easy online process to initiate a return or exchange for your formal wear.
Initiate Your Return
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are intact and the garment is in its original condition.
Ship the Parcel
Print your generated return shipping label and drop off the package at any Australia Post location or designated courier point.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing